Measuring the impact of technology donations

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While Australia is experiencing accelerated digital transformation, our most

vulnerable socio-demographics groups are facing digital exclusion

Digital Inclusion is recognised as

having the capabilities and access to

confidently use information

communication technologies (ICTs).

The Australian Digital Inclusion

Index (ADII) has been developed to

report on the current state of Digital

Inclusion within the nation and

utilises three measures;

Access,

Affordability, and

Ability.

“Exclusion from the digital world can exacerbate other forms of social

exclusion such as access to health services, employment opportunities

and education”

Carnegie Trust 2

Australians are experiencing accelerated digital transformation

across both their social and economic life, with services

increasingly being delivered through digital channels to connect

Australians to healthcare, financial, education and community

services.

However despite increasing connections, certain demographics

are struggling to readily afford, and/or access ICTs, and/or are

unconfident in using new digital technologies.

According to the 2023 Australian Digital Inclusion Index, 9.4% of

the population are highly digitally excluded 1. This represents

approximately 2.3 million Australians 1. This group of Australians

are disproportionally represented by low-income, the elderly and

vulnerable socio-demographic groups.

WHY IS DIGITAL INCLUSION IMPORTANT

1.

Australian Digital Inclusion Index, 2023, Measuring Australia’s Digital Divide, https://www.digitalinclusionindex.org.au/wp-content/uploads/2023/07/ADII-2023-Summary_FINAL-Remediated.pdf

2.

CarnegieUK, 2016, The role of digital exclusion in social exclusion, LOW-2697-CUKT-Digital-Participation-Report-REVISE.pdf (d1ssu070pg2v9i.cloudfront.net)

3.

PWC Australia, 2022, The life-changing potential of digital inclusion, The life-changing potential of digital inclusion (pwc.com.au)

Individuals with low levels of income, education, aged 65+ and

living regionally are generally at greater risk of being digitally

excluded 1. The ADII has identified three key critical barriers to

digital inclusion, which include access to ICTs, affordability to get

online, and an individual’s digital ability/ literacy to enjoy the full

opportunities of ICTs in a safe manner.

As such in continuing to address digital exclusion, key areas of

opportunities for the private and public sectors to focus on

include;

Improvement in digital literacy programs for at-risk

demographics;

Increasing internet connectivity through investment in

infrastructure;

Increasing awareness and the ease of accessing low-cost

services available to low-income groups,

Optimising services for mobile use and 3,

Providing opportunities for excluded citizens to participate in

the digital workforce/ education to integrate digital upskilling

into daily life 3.

HOW DIGITAL INCLUSION CAN BE

ADDRESSED

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