Measuring the impact of technology donations

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20

STAYING SAFE ONLINE

Specific actions undertaken by % of students in the sample to ensure their personal cyber security

A significant majority of Survey 2 respondents are creating strong passwords, being

cautious with their personal information and avoiding suspicious links and

attachments when online1. This represents an increase against 2018 eSafety research on

youth, kids and digital dangers which identified that only 67% of users actively manage their

online presence2.

This may be due to students’ increased digital maturity and exposure to online dangers, a

hypothesis supported by the survey, which showed 92% of students being able to correctly

identify potential phishing activities.

However, while students indicate an awareness of the need to be safe online, there is a

gap in acting on this. This is highlighted as 77% of students recognising the importance of

enabling two-factor authentication yet only 61% have actually set it up.

A large proportion of Survey 2 respondents are taking active steps to ensure they are safe online. By being cyber safe, students are empowered to explore, participate

and make informed decisions in the digital world, fostering positive digital identities and enhancing their ability to navigate the digital landscape with confidence. These

cyber security activities support a foundation for troubleshooting abilities through the effective identification of digital threats and vulnerabilities. However, student data

indicates troubleshooting technical issues is an area of digital ability which needs to be addressed.

1.

Self assessed by the student and is unable to be validated against government recommendations.

2.

The Office of the eSafety Commissioner, 2018, State of play – youth, kids and digital dangers, http://esafety.gov.au/about-the-office/research-library

3.

ACEReSearch, 2018, NAP sample assessment ICT literacy: years 6 and 10, 2017napictlreport_final.pdf

TROUBLESHOOTING ABILITY ACROSS RESPONDENTS

Student self-assessment of confidence level on a 1-5 scale

As identified in NAP-ICT research and corroborated by Survey 2 data, Australian secondary

students are less confident in their knowledge about how to troubleshoot issues and maintain

the functionality of their computers3. This is demonstrated as the average confidence rating

in troubleshooting issues by survey 2 students was 3.35 out of 5.

Over 18% of students encountered technical issues with their laptop over the 9 month

period since receiving their donation. Of these students, 15% were able to resolve the

issue(s) themselves, 62% with the support of friends/ family and 8% through WorkVentures’

technical support and concerningly 15% were unable to resolve their issue(s). This highlights

a need to upskill students in the maintenance, communicate the availability of WorkVenture’s

technical support and empower them to independently diagnose and resolve technical

problems to ensure efficient functionality and productivity of device use.

93%

61%

82%

85%

59%

43%

3%

Creating

strong

passwords

Using 2FA

Being cautious

with personal

information

Avoiding

suspicious links

& attachments

Regularly

updating

windows

Regularly

running

antivirus scans

Not taking any

of the listed

actions

3.6

2.8

3.5

2.9

3.3

St Johns Park

High School

Swan View

Senior High

School

Loganlea State

High School

Woodridge

State High

School

Wirreanda

Secondary

School

Students are taking precautionary actions to stay safe online, however many

are not confident in their ability to troubleshoot technical issues

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